Last updated: 4 October 2026
These Terms and Conditions govern your use of The Ritzz Exclusive Guest House website. Please read them before using the website or making a reservation. If you do not agree with these terms, please stop using the website.
About us
The website is operated by The Ritzz Exclusive Guest House, F530, 1 Dr Ester Ocloo St, Osu, Accra, Ghana. You can contact us at info@theritzzexclusive.com or +233 (0) 26 432 0371.
Using the website
You may use the website to learn about our rooms and services, contact us, and request or make a reservation. Please provide accurate information and only make bookings or enquiries that you are authorised to make. Do not use the website for unlawful purposes, fraudulent bookings, spam, or attempts to interfere with its security or operation.
Reservations and cancellation
Room availability, the selected rate, included services, payment requirements, and cancellation conditions are shown during the booking process. Review your dates, guest numbers, rate, and total before submitting a reservation. A booking is confirmed when we issue a booking confirmation.
Reservations, changes, cancellations, refunds, and no-shows are governed by the terms of your selected rate, your booking confirmation, and our Booking and Cancellation Policy. These website terms do not replace those booking conditions. If you need help with a reservation, contact us using the details above.
Prices, currency, and payment
Browsing prices may be displayed in Ghanaian cedis (GHS) or US dollars (USD). Website checkout and payment use Ghanaian cedis. Review the final GHS amount, applicable taxes and levies, and any extras at checkout before confirming your booking. The payment timing depends on your selected rate.
Online payments are processed through the payment provider shown at checkout. Your bank or payment provider may apply its own conversion rate or fees. If a price or payment appears incorrect, please contact us so we can investigate and explain the appropriate next steps.
Website information and availability
We aim to keep room descriptions, photographs, prices, and other information accurate and up to date. Information may change, and errors may occur. Please contact us if you need clarification about a feature or service that is important to your stay. Website access may be interrupted for maintenance, technical problems, or circumstances outside our control.
Website content
Website text, photographs, logos, and other content belong to us or their respective owners. You may view or print material for your own personal planning and information. Please obtain permission before reproducing, distributing, or using our content commercially.
Privacy and external services
Our Privacy Policy explains how we handle personal information. Newsletter signup is optional. External websites and services, including payment providers, maps, and social media, have their own terms and privacy notices. Review those notices when using their services.
Your rights and concerns
Nothing in these terms excludes or limits any rights or responsibilities that cannot lawfully be excluded or limited. If you have a concern about the website, a payment, or your stay, please contact us with the relevant details so we can investigate and respond.
Changes and applicable law
We may update these website terms from time to time and will show the revised date on this page. Updates apply to future website use. They do not retrospectively change the conditions of an existing confirmed booking unless required by law or agreed with you.
These terms are governed by the laws of Ghana, subject to any mandatory legal protections that apply to you.